Privacy Policy
At Perfcart.ca, we respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains what information we may collect when you visit or use Perfcart.ca, how we use and protect that information, and the choices and rights available to you.
By using our website or purchasing products from us, you acknowledge that you have read and understood this Privacy Policy.
- About Perfcart
Perfcart.ca is an online shopping website operated by Praxia Global, an Indian sole proprietorship.
We serve customers in Canada and may fulfil and ship certain orders from India, depending on the product and order requirements.
For privacy-related questions or requests, you can contact us using the details provided in the Contact Us section of this website.
- Information We Collect
Depending on how you use Perfcart.ca, we may collect information that you provide directly to us, information generated when you use our website, and information necessary to process and fulfil your orders.
This may include:
- Your name and contact details.
- Billing and delivery addresses.
- Email address and telephone number.
- Account information if you create an account.
- Order details and purchase history.
- Information you provide when contacting customer support.
- Information submitted through forms, reviews, or other communication channels.
- Information contained in communications between you and Perfcart.
We aim to collect only information that is reasonably necessary for operating our website, processing orders, providing customer support, improving our services, maintaining security, and meeting our legal obligations.
- How We Use Your Information
We may use your information for legitimate business purposes, including:
- Processing and fulfilling orders.
- Arranging delivery and providing shipment information.
- Processing payments and preventing fraudulent transactions.
- Creating and managing customer accounts.
- Responding to questions, requests, and customer-support enquiries.
- Managing returns, refunds, exchanges, and complaints.
- Providing information about your orders and purchases.
- Improving our website, products, services, and customer experience.
- Maintaining website security and preventing misuse.
- Detecting and preventing fraud or unauthorized activity.
- Complying with applicable legal, tax, accounting, regulatory, and law-enforcement requirements.
- Protecting our rights, customers, website, and business.
We do not use your personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by applicable law.
- Legal Basis for Processing
Where applicable, we process personal information on one or more of the following legal bases:
Contract: Where processing is necessary to process and fulfil your order or provide services you have requested.
Legal obligation: Where processing is necessary to comply with applicable laws or legal requirements.
Legitimate interests: Where processing is reasonably necessary for purposes such as operating our business, improving our services, maintaining security, preventing fraud, and communicating with customers.
Consent: Where we ask for your consent for a particular use of your information, such as certain marketing communications or non-essential cookies.
Where we rely on consent, you may withdraw that consent at any time, subject to applicable legal limitations.
- Cookies and Similar Technologies
Perfcart.ca may use cookies and similar technologies to operate and improve our website.
Cookies may be used for purposes such as:
- Providing essential website functionality.
- Remembering preferences and shopping-cart information.
- Keeping customer accounts and sessions functioning.
- Understanding website traffic and usage.
- Improving website performance and usability.
- Supporting website security and fraud prevention.
- Measuring the effectiveness of marketing and promotional activities.
Some cookies may be provided by third-party services that help us operate, analyse, secure, or improve our website.
You can manage or disable cookies through your browser or, where provided, our website’s cookie settings.
Please note that disabling certain cookies may affect the functionality of Perfcart.ca, including features such as shopping carts, account access, or checkout.
- Payment Information
When you place an order, payments may be processed through third-party payment providers.
We generally do not need to store your payment card details on our own systems. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.
We may receive limited payment-related information, such as payment status, transaction identifiers, or other information necessary to confirm and manage your order.
- Order Processing and Delivery
To process and deliver your order, we may need to share relevant information with trusted service providers, suppliers, fulfilment partners, shipping companies, courier services, and other logistics providers.
This may include information such as:
- Customer name.
- Delivery address.
- Telephone number.
- Email address where required for delivery communication.
- Order and shipment details.
Some orders may be fulfilled and shipped from India. Where necessary to process and deliver an order, your information may therefore be transferred to or accessed by service providers outside Canada.
We take reasonable steps to ensure that information is handled appropriately and securely.
- Sharing Your Information
We do not sell your personal information as a business practice.
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These parties may include:
- Payment processors and payment service providers.
- Shipping companies and courier services.
- Suppliers and fulfilment partners.
- Customer-support and communication providers.
- Professional advisers, where necessary.
- Government authorities, regulators, courts, or law-enforcement agencies where legally required.
Third-party service providers may process information only for legitimate purposes connected with the services they provide to us and may have their own privacy policies and terms.
- International Data Transfers
Because Praxia Global operates from India and some products may be fulfilled and shipped from India, personal information may be processed or accessed outside Canada.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable data-protection requirements.
Where required by applicable law, appropriate safeguards may be used for international transfers.
- Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
While we work to protect your information, we cannot guarantee absolute security of information transmitted over the internet.
- Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Information may be retained for longer where necessary to:
- Fulfil an order or provide requested services.
- Maintain appropriate business, tax, and accounting records.
- Handle returns, refunds, complaints, or disputes.
- Prevent fraud or misuse.
- Establish or defend legal claims.
- Comply with applicable legal or regulatory obligations.
The actual retention period may vary depending on the type of information and the purpose for which it is held.
- Your Privacy Rights
Depending on where you live and the privacy laws that apply to your personal information, you may have certain rights regarding your personal data.
These may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permitted.
- Request restriction of certain processing.
- Object to certain types of processing.
- Withdraw consent where processing is based on consent.
- Request information about how your personal information is processed.
- Lodge a complaint with an applicable privacy or data-protection authority where you believe your privacy rights have been infringed.
Some rights are subject to legal exceptions and limitations. For example, we may need to retain certain information to comply with legal, tax, accounting, fraud-prevention, or other legitimate requirements.
To exercise a privacy right, please contact us using the contact details provided on our website.
- Marketing Communications
If you subscribe to receive marketing communications from us, we may use your email address or other contact information to send information about products, offers, promotions, or other updates.
Where consent is required, we will obtain your consent before sending certain types of marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending important service-related communications, such as order confirmations, shipping updates, payment information, or other messages necessary to fulfil your purchase.
- Third-Party Websites
Our website may contain links to third-party websites or services, including payment providers, courier services, social-media platforms, or other external websites.
When you access a third-party website, that website’s own privacy policy, terms, cookies, and data practices may apply.
Perfcart does not control the privacy practices or security procedures of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
- Children’s Privacy
Perfcart.ca is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action where required.
- Website Content and Intellectual Property
The Perfcart name, website interface, original design elements, written content, graphics, layout, photographs created or owned by Perfcart, and other original materials may be protected by applicable intellectual-property laws.
You may not copy, reproduce, modify, distribute, republish, commercially exploit, or otherwise use our original website content without appropriate authorization.
Third-party brand names, product names, logos, trademarks, photographs, and other intellectual-property elements remain the property of their respective owners.
The appearance of a third-party brand or product on Perfcart.ca does not necessarily indicate that Perfcart is affiliated with, sponsored by, endorsed by, or officially associated with that brand.
- Accuracy of Website Information
We make reasonable efforts to keep information on Perfcart.ca accurate and up to date.
However, product descriptions, prices, availability, images, delivery information, promotions, and other website content may occasionally contain errors or become outdated.
We reserve the right to correct errors and update information where appropriate.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.
When changes are made, the updated version will be published on this page together with the revised Last Updated date.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
- Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your personal information is handled, please contact us:
Email: [email protected]
We will review and respond to privacy-related requests in accordance with applicable law.
