Terms and Conditions

Welcome to Perfcart.ca. These Terms and Conditions (“Terms”) govern your use of our website, including browsing, creating an account, placing orders, purchasing products, and using any features or services available through the website.

By accessing or using PerfCart.ca, you agree to these Terms, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, where applicable.

Please read these Terms carefully before using our website or placing an order.

If you do not agree with these Terms, please do not use PerfCart.ca.

1. About PerfCart

Perfcart.ca is an online retail website operated by Praxia Global, an Indian sole proprietorship.

We serve customers in the Canada and may fulfil and ship certain orders from India, depending on the product and order requirements.

The products available on Perfcart.ca may include fitness and wellness products, Indian fashion, home and kitchen products, baby and kids’ products, skincare, and other everyday products.

2. Using Our Website

You may use Perfcart.ca for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website for unlawful, fraudulent, abusive, or misleading purposes.
• Attempt to gain unauthorized access to our website, systems, accounts, or databases.
• Interfere with the operation, security, or availability of the website.
• Introduce viruses, malware, malicious code, or other harmful material.
• Copy, reproduce, republish, distribute, or commercially exploit our website content without permission.
• Systematically collect or extract product information, prices, images, descriptions, or other website content.
• Use bots, crawlers, spiders, scraping tools, automated programs, or similar technologies without our prior written permission.
• Impersonate Perfcart, Praxia Global, our representatives, or another person or organisation.
• Use our website or content to create or operate a competing service without appropriate authorization.
• Attempt to circumvent security measures or technical restrictions implemented on the website.

We may restrict or suspend access to the website where reasonably necessary to protect our website, customers, business, systems, or legal rights.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, availability, and other information displayed on Perfcart.ca are accurate and up to date.

However, minor variations may occur, including differences in colour, packaging, appearance, dimensions, or other characteristics.

Product images are provided for illustrative purposes where appropriate.

If we discover a material error in the description, price, availability, or other important information relating to a product you have ordered, we may contact you to discuss the matter.

Nothing in these Terms affects your statutory rights regarding products that do not conform to the contract or are otherwise defective or misdescribed.

4. Product Availability

All products are subject to availability.

We may limit quantities, discontinue products, or remove products from the website at any time.

If you place an order for a product that subsequently becomes unavailable, we will contact you and, where appropriate, provide a refund for any amount you have paid for the unavailable product.

5. Prices

Prices displayed on Perfcart.ca are shown in the currency stated on the website and may change from time to time.

We make reasonable efforts to ensure that prices are displayed correctly.

If we discover a genuine pricing error before your order is dispatched, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order.

Where applicable, taxes, delivery charges, customs duties, or other charges will be communicated during the ordering or checkout process or in the relevant shipping information.

6. Placing an Order

When you place an order through Perfcart.ca, you are making an offer to purchase the selected products subject to these Terms.

After submitting your order, you should receive an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that your order has been accepted.

Acceptance of your order occurs when we confirm that the order has been accepted for fulfilment or dispatch, unless applicable law provides otherwise.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable.
• There is a genuine pricing or product-information error.
• We suspect fraudulent or unauthorized activity.
• We are unable to fulfil the order.
• Delivery to the specified destination is not available.
• We are required to do so by law.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

7. Payment

Payment must be made using the payment methods made available during checkout.

Payments may be processed by third-party payment providers. We do not generally store complete payment-card details on our own systems.

You must provide accurate and complete billing and payment information and confirm that you are authorized to use the payment method provided.

We may use reasonable security and fraud-prevention measures when processing orders and payments.

8. Delivery and Shipping

We offer delivery to customers in the locations shown as available during checkout.

Our available shipping methods may include:

• First Class International Tracked
• Express Shipping

The shipping method, estimated delivery time, and applicable shipping charges will be displayed where applicable during checkout.

Some products may be fulfilled and shipped from India. Delivery times may therefore differ from domestic Canada deliveries.

Estimated delivery dates are provided in good faith and may be affected by circumstances outside our reasonable control, including customs processing, carrier delays, weather, or other transportation issues.

Where applicable, customers are responsible for providing an accurate and complete delivery address.

Please see our Shipping Policy for additional information.

9. Customs, Import Duties and Taxes

Some orders may be shipped internationally from India to the Canada.

Depending on the product, shipment method, order value, and applicable rules, additional customs duties, import taxes, VAT, handling fees, or other charges may apply.

Where applicable, information concerning such charges will be provided before or during checkout or in our shipping information.

Customers should review the relevant information carefully before placing an order.

We will not knowingly misrepresent the value, nature, or contents of a shipment for customs purposes.

10. Cancelling an Order

If you are a Canada consumer, you may have statutory rights to cancel certain distance contracts within the applicable cancellation period, subject to legal exceptions.

Where the statutory cancellation right applies, the applicable cancellation period and requirements will be explained in our Returns & Refunds Policy.

Certain products may be excluded from cancellation rights where permitted by law, including products that are made to a customer’s specifications or certain sealed products that are not suitable for return for health or hygiene reasons once unsealed.

Nothing in these Terms limits any cancellation rights you have under applicable law.

11. Returns, Refunds and Faulty Products

We want customers to have confidence when shopping with Perfcart.

If you receive a product that is faulty, damaged, incorrect, or does not conform to the contract, please contact us as soon as reasonably possible.

Depending on the circumstances, you may be entitled to a repair, replacement, price reduction, refund, or other remedy under applicable consumer law.

Where applicable, consumers may also have statutory rights to return certain products within the applicable cancellation period.

Please see our Returns & Refunds Policy for information about the process for requesting a return, cancellation, replacement, or refund.

Nothing in our returns policy or these Terms is intended to remove or reduce rights that cannot legally be excluded.

12. Consumer Rights

If you are a consumer, you have legal rights relating to the products you purchase from us.

Nothing in these Terms is intended to exclude, restrict, or limit your statutory rights where doing so would be unlawful.

In particular, these Terms do not affect rights you may have under applicable consumer-protection legislation, including rights relating to goods being of satisfactory quality, fit for purpose, as described, and otherwise conforming to the contract where those requirements apply.

13. Account Registration

If you create an account on Perfcart.ca, you are responsible for keeping your login information confidential and for ensuring that information associated with your account is accurate.

You should notify us if you believe your account has been accessed without authorization.

We may suspend or terminate an account where reasonably necessary for security, fraud prevention, violation of these Terms, or other legitimate reasons.

You may also choose to place an order without creating an account where guest checkout is available.

14. Reviews and User-Submitted Content

Where our website allows customers to submit reviews, feedback, questions, photographs, or other content, you are responsible for ensuring that your submission is lawful and does not infringe the rights of others.

You must not submit content that:

• Is unlawful, threatening, abusive, defamatory, fraudulent, or misleading.
• Infringes copyright, trademark, privacy, or other rights.
• Contains malicious software or harmful code.
• Contains another person’s personal information without appropriate authorization.
• Impersonates another person or organisation.
• Is deliberately intended to mislead customers.

We may remove content that violates these Terms or applicable law.

You retain ownership of content you submit. By submitting content to our website, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and publish that content for purposes connected with operating, promoting, and improving our website and services, subject to applicable law.

15. Intellectual Property

Unless otherwise stated, the Perfcart name, logo, website design, interface, original written content, graphics, layout, and other original materials created by or for Perfcart are owned by or licensed to us.

These materials may be protected by copyright, trademark, and other intellectual-property laws.

You may not reproduce, modify, distribute, republish, sell, or commercially exploit our intellectual property without appropriate authorization.

Third-party trademarks, logos, product names, photographs, and other intellectual-property rights remain the property of their respective owners.

16. Website Availability

We aim to keep Perfcart.ca available and functioning properly, but we cannot guarantee that the website will always be available, uninterrupted, or error-free.

We may temporarily suspend or restrict access for maintenance, security, upgrades, technical issues, or other legitimate reasons.

We will take reasonable steps to restore services as soon as reasonably practicable where an interruption occurs.

17. Third-Party Services

Perfcart may use third-party providers for services such as:

• Payment processing.
• Website hosting.
• Website security.
• Analytics.
• Email communications.
• Customer support.
• Shipping and logistics.
• Fraud prevention.

These third-party providers may have their own terms and privacy policies.

Our use of third-party service providers does not remove or reduce your statutory rights against us where those rights apply.

18. Privacy

Your use of PraxiaMall.co.uk is also subject to our Privacy Policy.

Our Privacy Policy explains what personal information we collect, why we collect it, how we use it, how it may be shared, and the rights that may be available to you.

19. Website Content and Errors

We make reasonable efforts to ensure that information published on Perfcart.ca is accurate and current.

However, errors or omissions may occasionally occur.

We reserve the right to correct errors, update product information, change availability, and make reasonable amendments to website content.

Where an error materially affects an order you have already placed, we will take reasonable steps to contact you and address the issue in accordance with applicable law.

20. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

This includes liability that cannot legally be excluded for matters such as death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

If you are a consumer, nothing in this section is intended to restrict rights or remedies available to you under applicable law.

21. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, pandemics, war, government actions, customs delays, strikes, transportation disruption, telecommunications failures, power outages, cyber incidents, or major failures affecting third-party service providers.

Where such circumstances affect an order, we will take reasonable steps to communicate with you and minimise the impact where possible.

22. Suspension or Termination

We may suspend or restrict access to Perfcart.ca where reasonably necessary to protect our customers, website, systems, business, or legal rights, or where we reasonably believe that these Terms have been violated.

Termination or suspension of access does not affect rights or obligations that have already arisen.

23. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary where legally permitted.

If it cannot be made enforceable, it will be treated as severed from these Terms without affecting the validity of the remaining provisions.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, services, business practices, or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

Where appropriate, changes will not affect rights that have already arisen under an existing order or contract.

25. Governing Law and Jurisdiction

These Terms are governed by applicable law.

If you are a consumer in the Canada, nothing in these Terms is intended to deprive you of any mandatory consumer protections or rights that apply to you under the laws of the part of the Canada in which you reside.

Where applicable law permits the parties to choose a governing law, the relevant choice will not prevent you from relying on mandatory consumer protections available in your country of residence.

Any dispute will be dealt with by a court having appropriate jurisdiction under applicable law.

26. Contact Us

If you have any questions about these Terms, an order, a product, delivery, returns, refunds, or any other matter relating to Perfcart.ca, please contact us:

Email: [email protected]

We aim to respond to customer enquiries as promptly as reasonably possible.